In addition to the data above, we also collect and use the information given to us about yourself, the people you travel with and about the planning process of your trip by using the service site.
When you use our service site to book a product, we may need the provision of the following data from you which includes:
∙ Email address
∙ Phone number
∙ Government-issued identification numbers
∙ Passport number
∙ Emergency contact information
∙ Billing address
Payment method and/or credit card information
∙ Preferred travel connections
∙ Travel interests and bookings
∙ Feedback on our products and services
∙ If applicable – information about loyalty, bonus or discount cards (railcards or mileage point systems)
In order to complete your bookings with us, you will be asked to provide the data that the respective service provider requires. Our forms show what kind of data is required for each respective booking and we only collect data from you which are essential to the booking process.
a) If you or your companion(s) may need to amend or delete their information, please reach out to us at [email protected]
. We store booking-related data for a period of 5 years after you have made your booking. However, if the information is needed for other investigations or research purposes, it may be stored for a longer duration.
b) Should you opt to additionally register for a personal profile with Holicay by creating a user account, this data will be stored with us for your future bookings. We keep your account data as long as you do not delete the account. If you decide to delete your account, we delete the associated data. However, other information like the potential booking data and related basic data (e.g. your name and address) will be kept as described above.
However, if your account shall remain inactive for a period longer than 5 years, we may notify you of our intention to delete your account by mail. If you would like to retain your account with us, you may do so by informing us by following the instructions in the mail that will be sent by us prior to deleting your account.
c) Should you contact us or our customer support (e.g. by email, telephone or contact form on the Service Sites), the information you used to reach us such as your contact information or name, will be used to respond to you. The data will also be saved for processing your inquiries and to improve internal quality controls in the future. We keep your results and data of your inquiries for a period of five years after responding except unless stipulated otherwise.
d) When contacting us by voice call to reach our customer service team, your call may be recorded for quality assurance and for training purposes. The recordings may also be used to process claims, refunds or for fraud detection purposes. While not every call is recorded, recordings are usually kept for a minimum of (3) months unless stated otherwise for legal proceedings or investigations.
e) To improve our overall customer service and product, we may invite you to participate in feedback sessions or surveys. These surveys may help us understand how to improve your overall experience when using our product via the service site. The surveys are also used as a means of conducting market research. The data you provide in these instances will be collected, stored and used to improve our overall offering.
You can withdraw your consent to share your personal data with us at any given time at [email protected]